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COVID-19 Update

*** PLEASE DO NOT RING THE SURGERY WITH QUERIES ABOUT THE COVID-19 VACCINE. ELIGIBLE PATIENTS WILL BE CONTACTED IN DUE COURSE ***

To help reduce the potential spread of infection, we are advising all patients to phone the surgery. Please DO NOT come to either Dundrum or Clough Surgery unless a GP has asked you to.

When you ring us, our staff will ask you some questions to determine your condition. Some of these questions may include if you have a temperature or a cough. These questions help us to determine the best action to take but also helps protect our staff and other vulnerable patients.

If appropriate, you may receive a call back from a GP or be given other relevant advice. Please ensure the practice has up to date contact numbers for you and that you are available for a GP to call you back.

If you need a repeat prescription, please ring the practice on 028 4481 1535 and select option 2. Please advise which chemist you wish your prescription to go to as you will not be able to collect it from the practice.

Coronavirus related fit notes should be downloaded from NHS 111.  Patients can self-certify for up to 7 days and self certificates can be accessed online at HMRC website.

For general Coronavirus queries, please refer to the Public Health website - htpps://www.publichealth.hscni.net/news/novel-coronavirus-2019-ncov

Anyone who has symptoms of cough/fever and has been advised to self-isolate, they can go online to www.111.nhs.uk/isolation-note

FACE MASK EXEMPTION LETTERS

Guidance note for patients requesting exemption letters

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks/coverings in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering. The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.

In respect of public transport, the responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but who considers themselves to have another reason to be exempted.

Government advice on the use of face coverings can be found here:

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings

Our aim is to provide our patients with the best possible care within the resources available to us and deal with any problems as quickly and efficiently as possible. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Convenience

As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.

If you wish to order your repeat prescriptions online, please contact the Surgery for personalised login details.

Please let us know if you cannot attend your appointment.

Join Us

Registering is easy with online forms also available and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.

Take Our Survey

Please click here to take our Patient Experience Survey

(Site updated 09/07/2021)

Contact Details

Dundrum and Clough Surgery

Contact Telephone

028 437 50700
028 9260 2204

Clough Surgery

Contact Telephone

028 44 811535
028 9260 2204
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