News
Think Measles
Latest information on measles and what to do if you suspect you or someone you know has measles.
Cervical Screening
Useful websites for further information on cervical screening:
Public Health Agency - Cervical Screening - what you should know
Public Health Agency - Cervical Colposcopy examination
NI Direct - Cervical Screening
Care Navigators
Our Care Navigators (Medical Receptionists) are highly trained and will use the information you provide during the triage process to direct you to the appropriate clinician or service provider.
All incoming calls are triaged by our reception team in order to assess the needs of the patient, this includes establishing if the appointment is URGENT or ROUTINE
Our reception team will ask for the following information during the triage process:
- Detail of the medical concern and why you wish to speak to a clinician
- Symptoms of the concern and when the symptoms commenced
- If this is a new concern or a re-occuring concern that you have previously discussed with one of our clinicians
- If you are taking any over the counter medication and will signpost you to the nearest participating Pharamacy First provider if appropriate
Text messaging service - please let us know if you change your mobile number
NI Direct - check out the A-Z illnesses and conditions/symptom checker provided by NI Direct Government Services. Click on the link to find out more information about what they offer - https://www.nidirect.gov.uk/information-and-services/health-and-wellbeing/illnesses-and-conditions
Guide to GP Services
The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below:
A patient guide to GP services
Entitlement to free healthcare
Advice on entitlement to free health care treatment
For advice on whether you are entitled to receive free health care treatment in Northern Ireland, please read the following leaflet by HSC:
Entitlement to free Health Care Treatment Guide
Page created: 09 December 2025