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Noticeboard

SEASONAL INFLUENZA VACCINATION CLINIC - 2019/2020

UPDATE: The Public Health Agency has advised that there is a delay in supplying the children's nasal influenza vaccines, so the practice will have a restricted supply. We will keep parents informed when more children's nasal vaccines become available.

We would like to thank all patients that attended our seasonal influenza vaccination clinic in Clough Surgery on Tuesday 15 October 2019 for their patience and understanding as we had a high turnout.

If you do not wish to avail of the seasonal influenza vaccination, please let us know so we can update your medical records.

SHINGLES VACCINATION PROGRAMME - 2019/2020

Shingles vaccines will be available from September/October 2019 for eligible patients born between 2 September 1948 and 1 September 1949.

If you were born between 2 September 1940 and 1 September 1941 and have not already received the shingles vaccine you are also eligible to receive it.

Please contact the Surgery to arrange an appointment with the Nurse to get your Shingles Vaccine.

PIP's LETTERS

Unfortunately, due to increasing workload in general practice, GPs will no longer be able to provide supporting letters for PIPs.

PROTECTION FROM MENINGITIS AND SEPTICAEMIA

As part of the NHS vaccine programme, patients born between 2 July 1996 and 1 July 2001 who have not already received the Men ACWY vaccine, will be eligible to request the vaccine up until the age of 25 years. First time university students up to the age of 25 are also eligible.

This meningococcal ACWY vaccine protects against meningitis (inflammation of the brain) and septicaemia (blood poisoning) caused by meningococcal groups A, C, W and Y.

The number of cases of meningococcal W disease continues to increase year on year so it is vital that young people are offered protection.

GROWING DEMAND FOR APPOINTMENTS

Due to our growing list size we are having a significant increase in demand for GP appointments. There is a province wide shortage of GPs and over the next few months you may need to wait longer for routine appointments. We are actively trying to recruit additional GPs to join our Primary Care Team.

NEW ADVICE ON VITAMIN D INTAKE - see further information section for more details

COUNTERSIGNING PASSPORT AND DRIVING LICENCE APPLICATIONS AND PHOTOGRAPHS

The Doctors at Dundrum and Clough Surgery are no longer able to countersign passport and driving licence applications and photographs. Please refer to the recognised professions on the passport website - www.gov.uk/countersigning-passport-applications and DVLA website - www.nidirect.gov.uk for further information.

NON NHS SERVICES

Most of the Practice's clinical and non-clinical services are provided without cost under the NHS.  However, there are some items, for which we charge, as they are not provided under the NHS.  Please click on the clinic and services tab above for a detailed list of non NHS fees from 1 April 2017. 

ANTIBIOTIC PRESCRIBING - see further information section for more details

BLOOD PRESSURE MONITORING

A blood pressure monitoring system is now available to use in a private side room in Clough Surgery. Please feel free to take your own blood pressure whenever you wish, hand the blood pressure reading print out to the receptionist along with the completed form so that your medical records can be updated. At times, a GP or Nurse may ask you to do this.

NEW PATIENTS

We welcome new patients. However, from 5 April 2016, we are only able to accept new patients who reside within our Practice Area as approved by HSCB. (see our Practice Area map under New Patients)

REPEAT PRESCRIPTIONS ONLINE

Did you know that you can order your repeat prescriptions online?  Call into Dundrum or Clough Surgery for personalised login details and then follow the links on the website.

WHOOPING COUGH VACCINATIONS

Whooping cough vaccinations are advised for pregnant women who are 16 weeks and over. This is to prevent whooping cough in newborn babies. If the surgery has not yet contacted you, please phone to arrange this vaccination. It is safe to have the flu and the whooping cough vaccinations together.  The flu vaccinations can be given at any stage in pregnancy.

Have you used the FREE Minor Ailments Scheme? For further information click on the link under further information.

Please see our Self Care section under our further information.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints, comments and suggestions

Customer service formIf you have any comments or have experienced any problems about the service we provide, please discuss these with the Doctor or Practice Manager - Mrs Rebecca Bond. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible to enable us to establish what happened more easily.

A Patient Information Leaflet is available from reception or a member of the Practice Team to advise you of the procedure and assist you with making a complaint.

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide.

Violence Policy

As a practice we have a responsibility to provide a safe environment both for our staff and patients. Any patient in relation to dealings with the surgery who commits an act of violence or has behaved in such a way that someone has feared for his/her personal safety will be removed from our patient list with immediate effect. Such incidents will be reported to the police and the healthboard.



 
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